Policy for A2 Assemble Solutions

At A2 Assemble, we are committed to providing high-quality credit repair services and ensuring customer satisfaction. To protect both our business and our clients, we have implemented the following policy to prevent chargebacks.

Clear Terms and Conditions

Upon signing up for our credit repair services, clients must read and agree to our terms and conditions. These terms clearly outline the scope of our services, fees, refund policy, and client responsibilities.

Clients are encouraged to ask questions and clarify any points before agreeing to the terms.

Transparent Billing

All payments are processed securely, and clients will receive an itemized receipt via email for every transaction.

During initial sign-up, clients who enroll between the 1st and 15th of the month will have payments due on the 5th of each month. Clients who enroll between the 16th and 31st will have payments due on the 25th of each month. Clients will be notified 5 days prior of any upcoming payments, including the amount and due date. A late fee of $25 will be added to payment if payment is not received 5 days AFTER the due date. Failure to submit payment within 10 days of the due date may result in service suspension until the account is brought up to date. All fees are disclosed upfront, with no hidden charges or unexpected fees.

Detailed Service Reporting

Clients will receive monthly updates on the progress of their credit repair, including specific actions taken on their behalf, such as dispute letters sent or accounts reviewed. Monthly reports will be provided to ensure transparency and to keep clients informed of the work being performed.

Cancellation and Refund Policy

Clients have the right to cancel their services at ANY TIME by providing written notice to our office. Clients will receive a FULL refund of the audit fee if they choose to cancel the service within 3 days of signing up.

If services have not been fully performed or results have not been achieved, clients may be eligible for a partial refund based on the work completed at the time of cancellation. Refund requests must be submitted in writing within 30 days of service cancellation. Refunds WILL NOT be issued for services already completed or results that have been achieved.

Dispute Resolution Process

Should any client be dissatisfied with our services, they are encouraged to contact us directly to resolve any concerns. Our team will work diligently to address any issues and provide a satisfactory solution. We are committed to resolving disputes quickly and professionally. Clients agree to engage in our internal dispute resolution process before initiating a chargeback with their bank or credit card company.

Policy on Credit Inquiries During the Restoration Process

To ensure the best results during your credit restoration journey, it is important to avoid running your credit or applying for new credit accounts while we are working on improving your credit profile.

Why This Policy is Important:

1. Avoid Negative Impact on Your Credit Score: Each hard inquiry can lower your credit score, which could counteract the improvements we are making.

2. Prevent Discrepancies: New inquiries or accounts may complicate the restoration process by introducing additional items to review or dispute.

3. Maintain Accurate Progress Tracking: Keeping your credit report stable allows us to effectively monitor and measure progress without unnecessary changes.

Client Responsibilities:

• Refrain from applying for credit cards, loans, or any other credit products during the restoration process.

• Inform us immediately if any inquiry occurs accidentally, so we can address it appropriately.

Exceptions:

If an emergency situation arises and you need to apply for credit, please notify us in advance to discuss the best course of action.

By following this policy, you help us achieve the best possible results for your credit restoration journey.

No Guarantees of Specific Results!!

Credit repair involves working with third-party credit bureaus and creditors, and as such, we do not guarantee specific outcomes. Clients are made aware of this upon signing the service agreement. Results are vary based on each individual’s credit profile, and timelines for improvement may differ. This is clearly communicated to clients at the start of service.

Authorization and Acknowledgment

Clients are required to read and sign written agreement, giving consent for us to perform credit repair services on their behalf. Clients will receive documentation confirming their authorization of services, including their acknowledgment of this policy and their understanding that chargebacks are not an appropriate method of resolving disputes regarding services rendered.

Chargeback Disputes

If a chargeback is initiated without prior communication or dispute resolution, A2 Assemble Solutions reserves the right to dispute the chargeback with the client's bank and provide evidence of the services performed, including signed agreements, service reports, and communication records. If a chargeback is found to be unjustified, the client may be liable for any legal fees or costs associated with resolving the chargeback dispute.

Client Communication

Open communication is vital to preventing misunderstandings that could lead to chargebacks. Clients are encouraged to reach out to our support team with any questions or concerns during the service period. We commit to responding to all client inquiries within 24–48 business hours to ensure timely resolution of any issues.

Client Education

We educate our clients about the credit repair process, so they have realistic expectations and understand that results take time. Upon enrollment, clients receive welcome information that explains the timeline, potential outcomes, and how they can monitor their credit improvement.

By following these guidelines, both A2 Assemble Solutions and our clients can enjoy a smooth, transparent experience. This policy is designed to protect the integrity of our services while ensuring that clients feel confident in their investment with us.